FAQ

What happens if I can’t holiday with you in 2020 due to Government restrictions?

Coronavirus

If we can no longer offer the holiday booked or we need to cancel your booking the following options are available:

  • Transfer the booking to a future date (within 12 months)
  • A full refund

Additional travel or COVID-19 diagnosis guarantee

In addition to our temporary cancellation policy, if there are UK Government restrictions on travel or a member of your party, or close family relative living in the same household, is diagnosed with COVID-19, and you contact us up to 3 days before your arrival date, you can choose to:

  1. Transfer your booking to a future date in the 2020 or 2021 season, or
  2. Receive a credit note against a future holiday in the 2020 or 2021 season, or
  3. Cancel your booking and receive a full refund.

All FAQs